Calendar image

Schedule an
appointment

After Hours Service

615-387-9676

SMS/Text Messaging Privacy

True South Solutions may use text messaging to communicate with customers regarding service-related matters, including appointment confirmations, technician “On My Way” notifications, estimated arrival times, scheduling updates, service notifications, estimates, invoices, payment receipts, maintenance reminders, and other communications related to requested HVAC/R services.

By providing your mobile phone number and consenting to receive text messages from True South Solutions, you agree to receive recurring transactional SMS messages related to your service, appointments, or customer account.

Message frequency varies depending on your scheduled services, appointments, and interactions with True South Solutions.

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may apply to messages sent or received.

Mobile Number Privacy and Non-Sharing

True South Solutions respects the privacy of your mobile information.

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, shared, or disclosed to third parties for their own marketing or promotional purposes.

We may share limited information with service providers that assist us in delivering text messages and customer communications, such as telecommunications providers, messaging platforms, or other vendors acting on our behalf. These providers are only permitted to use the information as necessary to provide services to True South Solutions.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Opting Out of Text Messages

You may opt out of SMS communications at any time by replying:

STOP

After replying STOP, you will receive a confirmation that you have been unsubscribed from text messaging. You will no longer receive SMS messages from True South Solutions unless you opt in again.

For assistance, reply:

HELP

or contact True South Solutions directly.

Consent

Providing consent to receive SMS messages is not a condition of purchasing goods or services from True South Solutions.

Customers may provide consent when:

  • Scheduling a service appointment
  • Requesting service or an estimate
  • Submitting a website form
  • Providing their phone number by phone or in person
  • Creating or updating a customer account
  • Otherwise expressly requesting text-message communications

Types of Messages You May Receive

SMS communications may include:

  • Appointment confirmations and reminders
  • Technician “On My Way” notifications
  • Estimated arrival times
  • Appointment or scheduling changes
  • Service updates
  • Estimate notifications
  • Invoice and payment notifications
  • Maintenance reminders
  • Membership/Comfort Protection Plan notifications
  • Other transactional messages related to services you have requested

Contact Us

If you have questions about our SMS practices, privacy practices, or wish to update your communication preferences, contact:

True South Solutions
Website: truesouth-solutions.com
Phone: 615-387-9676
Email: truesouthsolutionshvac@gmail.com